We hope you love your Snakehive products, but if, in the odd event you don't, we have a no-quibble money-back guarantee on items returned to us within 30 days of purchase in an unused and resalable condition. Please contact our Customer Care team at
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via the email address [email protected] for further assistance. Include a photo of the item received and the name of the missing item(s). P
If you wish to exchange an item, please ensure that the item is in an unused and resalable condition. Please ensure that your return is placed within 30 days of purchase as per our Returns Policy. Please reach out to our customer care team at sales@s
Orders that are placed outside the 30-day return period are, unfortunately, not eligible for returns. We apologize for any inconvenience this may cause and recommend reviewing our Returns Policy for more information.
If you're experiencing difficulties completing your order, please reach out to our Customer Care team at [email protected] so that they can look into this further for you.
If you find that your order has not been delivered within the estimated time frame, please get in touch with us as soon as possible at [email protected] including your order number and details of your issue.
Once your order has been processed and is with our shipping partners, amendments are not possible. In such cases, we may need to await for a return of your order to refund or resend to the correct address.
To print or download your invoice or order summary from Your Account:Go to Your Orders.Find the order for which you need to print or download your invoice or order summary.Tip: If you can't see the order, select another option from the Orders placed
We apologise, however we do not offer a repairs service for our products.
Unfortunately, we are unable to take payments over the phone. But if you need help with paying online, we’d be happy to walk you through the process. Simply give us a call.