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Snakehive Help Centre US

<div data-block="true" data-editor="3hvhp" data-offset-key="e9nk0-0-0" id="isPasted"><div data-offset-key="e9nk0-0-0"><span data-offset-key="e9nk0-0-0"><span data-text="true" style="font-size: 16px;">We are very sorry to hear that you have experienced an issue with your purchase from us!</span></span></div></div><div data-block="true" data-editor="3hvhp" data-offset-key="d0ei2-0-0"><div data-offset-key="d0ei2-0-0"><span data-offset-key="d0ei2-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="3hvhp" data-offset-key="8ckm8-0-0"><div data-offset-key="8ckm8-0-0"><span data-offset-key="8ckm8-0-0"><span data-text="true" style="font-size: 16px;">Would you please be able to&#xA0;</span></span><span data-offset-key="8ckm8-0-1"><span data-text="true" style="font-size: 16px;">confirm your order number for us and</span></span><span data-offset-key="8ckm8-0-2"><span data-text="true" style="font-size: 16px;">&#xA0;send us some photographs of the issue with your product?</span></span></div></div><div data-block="true" data-editor="3hvhp" data-offset-key="7ps63-0-0"><div data-offset-key="7ps63-0-0"><span data-offset-key="7ps63-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="3hvhp" data-offset-key="aih8p-0-0"><div data-offset-key="aih8p-0-0"><span data-offset-key="aih8p-0-0"><span data-text="true" style="font-size: 16px;">Please contact our email&#xA0;</span></span><span style="font-size: 16px;"><a href="mailto:sales@snakehive.co.uk" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="aih8p-1-0"><span data-text="true">sales@snakehive.co.uk</span></span></a></span><span data-offset-key="aih8p-2-0"><span data-text="true" style="font-size: 16px;">&#xA0;</span></span></div></div><div data-block="true" data-editor="3hvhp" data-offset-key="2ufso-0-0"><div data-offset-key="2ufso-0-0"><span data-offset-key="2ufso-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="3hvhp" data-offset-key="13l0l-0-0"><div data-offset-key="13l0l-0-0"><span data-offset-key="13l0l-0-0"><span data-text="true" style="font-size: 16px;">We will then be very happy to look into this further for you.</span></span></div></div>

We are very sorry to hear that you have experienced an issue with your purchase from us!Would you please be able to confirm your order number for us and send us some photographs of the issue with your product?Please contact our email sales@snakehive.

My order is damaged!

Warranty Information

Where are the Vintage products made?

Where are the Metro products made?

What is the finish of the Vintage products?

How do I clean my Metro product?

How do I clean my Vintage product?

How do I claim my free keyring?

Are Vintage Leather Wallets compatible with wireless charging?

Is a small gap around the screen protector edge normal?

What are the dimensions of the Belt Pouch?

Find the Perfect Phone Case for Your Model at Snakehive

Vintage vs Metro: Which Snakehive Case Suits Your Style?

We’re Expanding! Get Notified When Your Case is Ready

Find Your Perfect Shade – Explore Our Wide Range of Phone Case Colours

Personalisation at Snakehive

Snakehive Tempered Glass Screen Protectors – Strong, Clear Protection

Why are called Snakehive?

Are Snakehive’s Wallets and Cardholders RFID Protected?

How to Install Your Snakehive's Lens and Screen Protector

Product Manufacturing Locations and Design Information

How to Receive Notifications for Out-of-Stock Products on Snakehive?

Do Snakehive Phone Cases Work with MagSafe? Here's What You Need to Know

📎 How Does the Phone Attach to the Wallet?

🔑 How to Attach a Key to a Key Ring

Product Queries

How do I return an item?

What do I do if I receive the wrong item in my order?

How do I exchange an item?

What is the return policy for orders placed outside the return period?

What steps should I take if I am experiencing issues completing my order online?

How do I report a missing or delayed delivery for my order?

What if my dispatch confirmation has an incomplete address?

How do I get my invoice?

No repairs service available

Can You Take Payments Over The Phone?

Order Queries

How long does delivery take?

Where can you ship to?

What happens if my order is delayed or lost in transit?

What do I do if my order is marked delivered but I haven't received it?

What should I do if I entered the wrong delivery address for my order?

Postage and Delivery

How do I make a warranty claim?

What should I do if my product is under warranty and needs a replacement?

What should I do if I encounter issues with my warranty registration or need to make a claim under the warranty?

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Embracing Leathers Timeless Appeal, a Gentle Exploration into Sustainable Choices.

My order is damaged!Updated 9 months ago