Please visit our warranty page more info.To get your item replaced under warranty, please contact our Customer Care Team at sales@snakehive.co.uk and follow these steps: 1. Provide your order number2. Please describe the defect3. Please provide at le

<div data-block="true" data-editor="babti" data-offset-key="7sd7e-0-0" id="isPasted"><div data-offset-key="7sd7e-0-0"><span data-offset-key="7sd7e-0-0"><span data-text="true" style="font-size: 16px;">Please visit our&#xA0;</span></span><span style="font-size: 16px;"><a href="https://www.snakehive.com/pages/warranty-information" id="isPasted">warranty page</a></span><span data-offset-key="7sd7e-2-0"><span data-text="true" style="font-size: 16px;">&#xA0;more info.</span></span></div></div><div data-block="true" data-editor="babti" data-offset-key="fkhtd-0-0"><div data-offset-key="fkhtd-0-0"><span data-offset-key="fkhtd-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="babti" data-offset-key="alu7g-0-0"><div data-offset-key="alu7g-0-0"><span data-offset-key="alu7g-0-0"><span data-text="true" style="font-size: 16px;">To get your item replaced under warranty, please contact our Customer Care Team at&#xA0;</span></span><span style="font-size: 16px;"><a href="mailto:sales@snakehive.co.uk" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="alu7g-1-0"><span data-text="true">sales@snakehive.co.uk</span></span></a></span><span data-offset-key="alu7g-2-0"><span data-text="true" style="font-size: 16px;">&#xA0;and follow these steps:</span></span></div></div><div data-block="true" data-editor="babti" data-offset-key="7hn7b-0-0"><div data-offset-key="7hn7b-0-0"><span data-offset-key="7hn7b-0-0"><span data-text="true" style="font-size: 16px;">&#xA0;1. Provide your order number</span></span></div></div><div data-block="true" data-editor="babti" data-offset-key="emspp-0-0"><div data-offset-key="emspp-0-0"><span data-offset-key="emspp-0-0"><span data-text="true" style="font-size: 16px;">2. Please describe the defect</span></span></div></div><div data-block="true" data-editor="babti" data-offset-key="7vd47-0-0"><div data-offset-key="7vd47-0-0"><span data-offset-key="7vd47-0-0"><span data-text="true" style="font-size: 16px;">3. Please provide at least one high-resolution photograph</span></span></div></div>

How do I make a warranty claim?

We are very sorry to hear that you have experienced an issue with your purchase from us!Would you please be able to confirm your order number for us and send us some photographs of the issue with your product?Please contact our email sales@snakehive.

<div data-block="true" data-editor="3hvhp" data-offset-key="e9nk0-0-0" id="isPasted"><div data-offset-key="e9nk0-0-0"><span data-offset-key="e9nk0-0-0"><span data-text="true" style="font-size: 16px;">We are very sorry to hear that you have experienced an issue with your purchase from us!</span></span></div></div><div data-block="true" data-editor="3hvhp" data-offset-key="d0ei2-0-0"><div data-offset-key="d0ei2-0-0"><span data-offset-key="d0ei2-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="3hvhp" data-offset-key="8ckm8-0-0"><div data-offset-key="8ckm8-0-0"><span data-offset-key="8ckm8-0-0"><span data-text="true" style="font-size: 16px;">Would you please be able to&#xA0;</span></span><span data-offset-key="8ckm8-0-1"><span data-text="true" style="font-size: 16px;">confirm your order number for us and</span></span><span data-offset-key="8ckm8-0-2"><span data-text="true" style="font-size: 16px;">&#xA0;send us some photographs of the issue with your product?</span></span></div></div><div data-block="true" data-editor="3hvhp" data-offset-key="7ps63-0-0"><div data-offset-key="7ps63-0-0"><span data-offset-key="7ps63-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="3hvhp" data-offset-key="aih8p-0-0"><div data-offset-key="aih8p-0-0"><span data-offset-key="aih8p-0-0"><span data-text="true" style="font-size: 16px;">Please contact our email&#xA0;</span></span><span style="font-size: 16px;"><a href="mailto:sales@snakehive.co.uk" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="aih8p-1-0"><span data-text="true">sales@snakehive.co.uk</span></span></a></span><span data-offset-key="aih8p-2-0"><span data-text="true" style="font-size: 16px;">&#xA0;</span></span></div></div><div data-block="true" data-editor="3hvhp" data-offset-key="2ufso-0-0"><div data-offset-key="2ufso-0-0"><span data-offset-key="2ufso-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="3hvhp" data-offset-key="13l0l-0-0"><div data-offset-key="13l0l-0-0"><span data-offset-key="13l0l-0-0"><span data-text="true" style="font-size: 16px;">We will then be very happy to look into this further for you.</span></span></div></div>

My order is damaged!

If your product is covered by our warranty and requires a replacement due to an issue, you should provide confirmation of your order number, warranty extension and send us photographs that clearly show the defect. Upon verification of the warranty an

<p>If your product is covered by our warranty and requires a replacement due to an issue, you should provide confirmation of your order number, warranty extension and send us photographs that clearly show the defect. Upon verification of the warranty and assessment of the issue, we will arrange for a replacement item to be sent out to you as soon as possible. We appreciate your patience and hope you enjoy your new product once it arrives.</p>

What should I do if my product is under warranty and needs a replacement?

If you're experiencing trouble with your warranty registration or need to make a claim under the warranty, please contact us by providing your order number and email address associated with the purchase. In the event that a claim is required for a ma

<p>If you&apos;re experiencing trouble with your warranty registration or need to make a claim under the warranty, please contact us by providing your order number and email address associated with the purchase. In the event that a claim is required for a manufacturing fault, we kindly request that you supply your extended warranty confirmation to assist us in promptly addressing the problem.</p><p>Your satisfaction is our top priority, and we are committed to ensuring a seamless warranty experience. Please consult your original order details or the confirmation email to validate your warranty period and to facilitate your claim.</p>

What should I do if I encounter issues with my warranty registration or need to make a claim under the warranty?

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