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Snakehive Help Centre US

<div data-block="true" data-editor="dbpi4" data-offset-key="89g46-0-0" id="isPasted"><div data-offset-key="89g46-0-0"><span data-offset-key="89g46-0-0"><span data-text="true" style="font-size: 16px;">All of our Metro Collection products are designed at Snakehive HQ in the UK and are handmade in Turkey using full grain, cowhide leather which has been ethically sourced in Europe.</span></span></div></div><div data-block="true" data-editor="dbpi4" data-offset-key="706c2-0-0"><div data-offset-key="706c2-0-0"><span data-offset-key="706c2-0-0"><span data-text="true" style="font-size: 16px;">&#xA0;</span></span></div></div><div data-block="true" data-editor="dbpi4" data-offset-key="9u2se-0-0"><div data-offset-key="9u2se-0-0"><span data-offset-key="9u2se-0-0"><span data-text="true" style="font-size: 16px;">I do hope that this helps and please do not hesitate to contact us again if you have any further enquiries at all. </span></span></div></div>

All of our Metro Collection products are designed at Snakehive HQ in the UK and are handmade in Turkey using full grain, cowhide leather which has been ethically sourced in Europe. I do hope that this helps and please do not hesitate to contact us ag

Where are the Metro products made?

Product Queries

Where are the Vintage products made?

What is the finish of the Vintage products?

How do I clean my Metro product?

How do I clean my Vintage product?

How do I claim my free keyring?

Are Vintage Leather Wallets compatible with wireless charging?

Is a small gap around the screen protector edge normal?

What are the dimensions of the Belt Pouch?

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Why are called Snakehive?

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Product Manufacturing Locations and Design Information

How to Receive Notifications for Out-of-Stock Products on Snakehive?

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How do I return an item?

What do I do if I receive the wrong item in my order?

How do I exchange an item?

What is the return policy for orders placed outside the return period?

What steps should I take if I am experiencing issues completing my order online?

How do I report a missing or delayed delivery for my order?

What if my dispatch confirmation has an incomplete address?

How do I get my invoice?

No repairs service available

Can You Take Payments Over The Phone?

Order Queries

How long does delivery take?

Where can you ship to?

What happens if my order is delayed or lost in transit?

What do I do if my order is marked delivered but I haven't received it?

What should I do if I entered the wrong delivery address for my order?

Postage and Delivery

How do I make a warranty claim?

My order is damaged!

What should I do if my product is under warranty and needs a replacement?

What should I do if I encounter issues with my warranty registration or need to make a claim under the warranty?

Warranty Information

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Where are the Metro products made?Updated 9 months ago